Refund policy

Returns & Refunds

Every Ceramics by Jazzy piece is handmade with care. Due to the handmade nature of our work, slight variations in shape, size, colour, glaze and finish are completely natural and make each piece unique.

Please read our Returns & Refunds Policy carefully before placing your order.

Made-to-order & personalised pieces

Made-to-order, custom-made and personalised pieces are created specifically for your order and cannot be returned or exchanged due to change of mind or personal preference.

Please review all product details, dimensions and photographs carefully before placing your order.

This does not affect your rights if your order arrives damaged, incorrect or incomplete.

European Union orders

For eligible non-personalised products shipped within the European Union, you have the right to withdraw from your online purchase within 14 days of receiving your order, in accordance with applicable EU consumer law.

Items must be returned unused and in their original condition.

Please contact us at ceramicsjazzy@gmail.com before returning any item. Return shipping costs are the responsibility of the customer.

Made-to-order, custom-made and personalised pieces are excluded from this right where the applicable legal exception applies.

International orders outside the European Union

All orders shipped outside the European Union are final sale. We do not accept returns or exchanges.

Please review the product description, dimensions and photographs carefully before placing your order.

This policy does not affect claims relating to items that arrive damaged, incorrect or incomplete, or any rights that cannot legally be excluded.

Damaged items

We carefully pack every order, but ceramics are fragile and damage can occasionally occur during transit.

If your order arrives damaged or broken, please contact us at ceramicsjazzy@gmail.com as soon as possible after delivery. Please include your order number and clear photographs of the damaged item and its packaging.

Once we have reviewed the issue, we will offer an appropriate solution, which may include a replacement or a refund for the affected item.

If a refund is issued, the applicable portion of the original shipping cost may also be refunded where appropriate.

Incorrect or incomplete orders

If you receive an incorrect item or something is missing from your order, please contact us at ceramicsjazzy@gmail.com with your order number and details of the issue.

We will review the order and arrange an appropriate solution at no additional cost to you.

Handmade variations

Each Ceramics by Jazzy piece is individually handmade. Small variations in shape, dimensions, colour, glaze, brushwork and finish are expected and are part of the character of handmade ceramics.

These natural variations are not considered defects and are not grounds for a refund, return or replacement.

Refunds

Where a refund is approved, it will be issued to your original payment method.

Please note that processing times may vary depending on your bank or payment provider.

For any questions about your order or this policy, please contact us at ceramicsjazzy@gmail.com.