Shipping policy

All orders are carefully packed and shipped from our studio in Portugal.

Please read the information below before placing your order, especially if your order includes a Made to Order piece.

READY TO SHIP

Ready to Ship pieces are already made and available in our studio.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information, whenever tracking is available.

MADE TO ORDER

Products marked as Made to Order are made especially for you after your order is placed.

Please allow approximately 4–8 weeks for production before shipping. Each piece goes through the full ceramic process from making and drying to painting, glazing and multiple firings, so production times may vary slightly.

Please note that the 4–8 week timeframe refers to production time and does not include shipping time.

ORDERS WITH READY TO SHIP + MADE TO ORDER PIECES

If your order includes both Ready to Ship and Made to Order pieces, your entire order will be shipped together once all pieces are ready.

If you would like to receive your Ready to Ship pieces separately, please place them as a separate order.

SHIPPING TIMES

Shipping times vary depending on the destination and shipping method selected at checkout.

Any delivery estimates provided at checkout or by the shipping carrier begin once your order has been dispatched and do not include production time for Made to Order pieces.

Once an order has been handed over to the carrier, delays may occasionally occur due to circumstances outside our control, such as customs processing or carrier disruptions.

INTERNATIONAL ORDERS, CUSTOMS & DUTIES

International orders may be subject to customs duties, import taxes or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

Customs procedures may also cause additional delivery delays.

We recommend checking your country's import requirements before placing an order.

INCORRECT OR INCOMPLETE ADDRESSES

Please make sure your shipping address is complete and correct before placing your order.

If you notice an error in your shipping information, please contact us as soon as possible at ceramicsjazzy@gmail.com.

Once an order has been dispatched, we may not be able to change or correct the delivery address.

If an order is returned to us due to an incorrect or incomplete address, failed delivery or because it was not collected, additional shipping costs may apply if you would like the order to be sent again.

DAMAGED ORDERS

We take great care when packing our ceramics, but if your order arrives damaged, please contact us as soon as possible at ceramicsjazzy@gmail.com, including your order number and clear photographs of the damaged item and packaging.

For further information regarding damaged, incorrect or incomplete orders, please refer to our Refund Policy.

QUESTIONS

If you have any questions about shipping or your order, please contact us at ceramicsjazzy@gmail.com.